Food & Beverage Assistant — Flexible Hours & Perks

The Grand Hotel Birmingham Limited; Birmingham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Service charge and gratuities

Stay at Grand Hotel or De Vere with 50

50% off food and drinks at Isaacs or

Exclusive Benefits portal

Employee referral scheme

Free meals twice daily

Employee Assistance Programme

Annual complimentary stay at The Grand

£20 love to shop voucher

Multifaith prayer room

Wagestream pay access

Career development & apprenticeships

28 days holiday (up to 33 pro-rata)

Christmas period time off

Job summary

The Grand Hotel Birmingham Limited is seeking a Food & Beverage Assistant for Isaacs Restaurant on Colmore Row. You will deliver warm, friendly service to guests across breakfast, lunch and dinner service, supported by a vibrant brasserie and jazz-bar atmosphere.

Flexible hours are offered with shifts from 11:30 to 01:00, and you will work closely with bar, kitchen and hotel teams to maximise guest satisfaction and sales. Competitive hourly rate and staff benefits apply.

Qualifications

• Warm, genuine nature and ability to make guests feel welcome.
• Confidently and politely pass information to guests.
• Proactive, positive attitude and ability to adapt to tasks.
• Highly customer-service oriented with flexible approach to shifts.

Responsibilities

• Promote an always welcome and professional image to guests and support guests needing assistance.
• Know menus, answer questions and make recommendations.
• Follow service steps with guest-centric focus and teamwork with bar, kitchen, hosts and hotel staff.
• Build rapport with guests to maximise sales opportunities and upsell when appropriate.
• Be flexible to jump into any role within the restaurant when needed.

Skills

Warm personality

Clear communication

Customer-service oriented

Flexible shifts

Job description

The Grand Hotel Birmingham Limited is seeking a Food & Beverage Assistant for Isaacs Restaurant on Colmore Row. You will deliver warm, friendly service to guests across breakfast, lunch and dinner service, supported by a vibrant brasserie and jazz-bar atmosphere.

Flexible hours are offered with shifts from 11:30 to 01:00, and you will work closely with bar, kitchen and hotel teams to maximise guest satisfaction and sales. Competitive hourly rate and staff benefits apply.