Breakfast Assistant

The Grand Hotel Birmingham Limited; Birmingham; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Service charge & gratuities

Discounts for De Vere properties

Exclusively Yours Benefits portal

Free meals twice daily

Annual complimentary stay

28 days holiday escalating to 33

Employee assistance programmes

Job summary

The Grand Hotel Birmingham Limited on Colmore Row invites a Breakfast Assistant to join its iconic Grade II* listed building. You’ll deliver warm, friendly service to guests each morning, with shifts from early morning.

The role emphasizes guest-centric service and knowledge of menus, with opportunities to boost sales and contribute to a vibrant hotel experience. The package includes a competitive hourly rate (£12.71) plus service charges and gratuities, access to exclusive employee benefits,

Qualifications

• No prior experience required; willing to learn and adapt to breakfast service.
• Strong customer focus and friendly, professional demeanor.
• Able to work flexible shifts, including mornings and weekends.

Responsibilities

• Provide warm, friendly service to guests at breakfast.
• Know and answer questions about menus; make recommendations.
• Follow service steps to maintain guest-centric experience.
• Build rapport with guests to maximise sales opportunities.
• Create a welcoming environment for guests and colleagues.

Skills

Customer service

Communication

Flexibility

Team player

Job description

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Breakfast Assistant

Can you bring sunshine to the start of our guests’ day?

The breakfast team is responsible for making sure our guests day gets off to the best possible start.

As a Breakfast Assistant you'll bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

We are offering flexible hours to suit your availability - typical shifts range from: 06:00 - 11:30 / 07:00 - 12:00 / 07:00 - 15:00

What the role will involve

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• Follow all steps of service, ensuring the focus remains guest-centric
• Build a rapport with all guests in assigned section and use this to maximise sales opportunities
• Contribute to creating a warm and welcoming environment for our guests and colleagues

What you can bring to the role

• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
• Previous experience not essential, but must be willing to learn and apply oneself to the role

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.71 per hour + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season