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Shepherd Neame; Greater London; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Tips share

Early wage access

Food & drink discount

Hotel discount

Shop discount

Mental health support

Pension

Career development

Flexible hours

Job summary

Shepherd Neame’s White Horse & Bower in Westminster is looking for a Bar Team Member to deliver warm hospitality, greet guests and serve drinks and food efficiently. You’ll be part of a friendly local with a diverse guest mix and a welcoming atmosphere.

No experience? No problem—full training will be provided. Enjoy flexible hours, staff discounts, pension, career development and opportunities across Shepherd Neame’s pubs, Brewery, and Support Office.

Qualifications

• No experience required; training provided.
• Excellent interpersonal skills and a positive attitude.
• Ability to work as part of a busy bar team.

Responsibilities

• Welcome every guest with warmth and hospitality.
• Engage with customers and anticipate their needs.
• Serve drinks and food promptly and professionally.
• Keep the bar area clean, tidy and stocked throughout your shift.
• Work as part of a supportive team to deliver exceptional experiences.
• Uphold our standards and contribute to the pub’s success.

Skills

Customer service

Hospitality

Teamwork

Communication

Job description

Bar Team Member – Join Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Bar Team Member, you’ll play a vital role in creating memorable experiences – greeting every guest with a warm welcome and delivering great service at every opportunity.

No experience? No problem! If you have the right attitude, we’ll give you all the training you need. Bring your enthusiasm and people skills – we’ll teach you the rest.

Where You’ll Be Working

The White Horse & Bower is a friendly local in the heart of London and close to the Houses of Parliament in Westminster. It is a short walk from Victoria Station, St James’ Park and London’s famous Tate Britain so we have a very diverse customer base and a warm welcome together with great food and drink is on offer to all when you arrive.

What You’ll Do

• Welcome every guest with warmth and genuine hospitality.
• Create a positive atmosphere by engaging with customers and anticipating their needs.
• Serve drinks and food promptly and professionally.
• Keep the bar area clean, tidy, and well-stocked throughout your shift.
• Work as part of a supportive team to deliver exceptional experiences.
• Uphold our standards and contribute to the pub’s success.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a difference:

• Sheps Spirit – you bring enthusiasm and a can-do attitude to every shift.
• Working Together – you enjoy working with others and support your colleagues.
• Pride & Passion – you take pride in doing things well and keeping standards high to ensure people feel welcome and valued.
• Authenticity – you stay calm and focused when things get busy

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the bar?