Bar and Waiting Team Member - Goshawk

J.W. Lees & Co.; Chester; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Profit share

Food & drink discounts

Wellbeing support

Career development

Job summary

JW Lees & Co. is seeking a Bar and Waiting Team Member to join our team. You will focus on delivering outstanding customer service, support colleagues, and share our passion for great beer and hospitality.

As a member of our team, you will help create memorable guest experiences, know our beers, and enjoy a friendly, family-like environment with opportunities to grow within the company.

Qualifications

• Provide best in class customer service tailored to each guest's needs.
• Support teammates and contribute to a welcoming, family-like culture.
• Be confident in recommending food and drinks to guests and representing the brand.

Responsibilities

• Totally focus on customers and deliver outstanding service.
• Support teammates in all areas and be flexible to help where needed.
• Know our beers and the brewery heritage; be proactive and passionate for hospitality.

Skills

Customer service

Team player

Hospitality passion

Brand ambassadors

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focussed on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together