Bar and Waiting Team Member - Craigside Manor

J.W. Lees & Co.; Llandudno; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Cash tips and tronc

Profit sharing

Food & drink discount 30%

50% off on shift

Hotel/inn discounts

Wellbeing support

Career development

Discounts via JW BenefitHub

Job summary

JW Lees is seeking Bar and Waiting Team Members to join our fabulous team. You will focus on delivering exceptional customer service, learn our beer offerings, and help create memorable experiences for guests at our pubs, inns and hotels.

We offer competitive pay, tips, profit share, and great staff discounts, plus wellbeing support and opportunities for career development within a family‑like culture. Previous hospitality experience isn’t essential but passion and proactivity are valued.

Qualifications

• Customer service oriented and friendly.
• Teamwork and a supportive approach.
• Interest in beer and brewery knowledge.
• Proactive and passionate about hospitality.

Responsibilities

• Be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer.
• Supporting your teammates in all areas, helping out wherever needed. We are a family.
• Know everything about our beers – we are a brewery and proud of it.
• Be confident in recommending food and drink to our customers. We want brand ambassadors!

Skills

Customer service

Team player

Hospitality passion

Brand ambassador

Proactive

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together