Bar and Waiting Team Member

london bridge; Warrington; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Cash tips and tronc

Profit share bonus

Discount on food and drink

50% off on shift food

Discounted hotel stays

Wellbeing support

Career development

Parental leave policies

JW BenefitHub access

Job summary

JW Lees in Warrington is seeking a Bar and Waiting Team Member to deliver exceptional guest service, build rapport with customers, and contribute to a welcoming pub environment.

You will support the team across service areas, gain beer knowledge, confidently suggest food and drinks, and enjoy a collaborative, family-feel culture where initiative and passion for hospitality are valued.

Qualifications

• Customer service focus tailored to each customer.
• Proactive, supportive and passionate about hospitality.
• Team-oriented with willingness to help others.

Responsibilities

• Deliver best in class customer service tailored to the customer.
• Support teammates in all areas and contribute to a friendly team culture.
• Know our beers and be confident in recommending food and drink to customers.
• Be proactive and passionate about hospitality; previous experience isn’t essential.
• Assist as needed to ensure smooth service and guest satisfaction.

Skills

Customer service

Team player

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers - we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage