Bar and Waiting Team Member

Red Lion Withington; Manchester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Cash tips & tronC

Profit share bonus

30% food/drink discount

50% on shift discount

Hotel stays discount

Wellbeing support

Career development programs

Maternity/Paternity/Adoption policies

Discounts via JW BenefitHub

Job summary

JW Lees in Manchester is seeking a Bar and Waiting Team Member to deliver best in class service, tailor your approach to each guest, and support your teammates in a busy pub environment.

Proudly family owned for nearly 200 years, JW Lees operates 150 pubs, inns and hotels across the North West and North Wales. We offer competitive pay, tips and career development, plus discounts and wellbeing support.

Qualifications

• Customer service-focused hospitality role.
• Willing to support teammates and work as part of a family.
• Passion for beers and great guest experiences.
• Previous bar experience not essential.

Responsibilities

• Provide best in class customer service tailored to each guest.
• Support teammates in all areas and help out when needed.
• Know everything about our beers and recommend food and drinks.
• Be proactive, supportive and passionate about hospitality.

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage