Bar And Waiting Team Member

Jw Lees; Rochdale; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Cash tips & tronс

Profit share bonus

30% food & drink discount

50% off food on shift

Discounted hotel stays

Wellbeing support

Development programmes

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees, a historic family-owned brewer with nearly 200 years of heritage, is seeking Bar and Waiting Team Members to join our pubs, inns and hotels in the North West region. You will focus on delivering outstanding customer service, support your teammates, and share your passion for beer and great hospitality.

As a Bar and Waiting Team Member you’ll know our beers inside out and confidently recommend food and drinks.

Qualifications

• Provide best in class customer service tailored to the customer
• Support teammates and work as part of a family
• Know everything about our beers
• Confidently recommend food and drink to customers
• Experience not required; be proactive and passionate about hospitality

Responsibilities

• Deliver friendly, efficient service focused on customers
• Assist teammates and support operations as part of a close-knit team
• Promote and explain our beers and offerings
• Recommend dishes and beverages to enhance guest experience
• Show initiative and enthusiasm for hospitality roles

Skills

Customer service

Teamwork

Hospitality

Job description

Bar and Waiting Team Member Vacancy

We are looking for Bar and Waiting Team Members to join our fabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into
  your bank)
• Annual profit share bonus, ensuring you share in the success of
  the company
• 30% discount on food and drink across our pubs, inns and hotels
  for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling
  provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your
  career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of
  high street and online discounts

What a Bar and Waiting Team Member does at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together