Banking Representative - Swindon

Metro Bank; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A financial institution in Swindon is seeking a dedicated Customer Service Representative to enhance customer interactions and deliver exceptional service. The role involves supporting store objectives and ensuring compliance with all regulations. The ideal candidate will have excellent interpersonal skills and attention to detail. The position offers a competitive salary, training opportunities, and a comprehensive benefits package including holiday allowance and a pension scheme.

Benefits

Competitive salary

Annual bonus

Comprehensive benefits package

Career advancement opportunities

Responsibilities

• Provide exceptional customer service.
• Work as part of a team to meet store objectives.
• Ensure compliance with regulatory training.

Skills

Ability to build effective customer relationships

Attention to detail

Understanding of risks

Proficient in Microsoft Office

Experience in customer service queries

Job description

What you will do :

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training :

Metro Bank Swindon is a Monday - Friday store . We are currently recruiting for full time, hours across 5 days.

The successful candidate will be expected to support our Bristol store on some Saturdays.

Our colleagues work from 8 : 45am - 5 : 15pm OR 9am - 5 : 30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.

We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

What you will need :

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you :

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
• Extensive training to build your knowledge and skills
• Internal opportunities for career advancement
• Upon completion of training, you will receive a salary uplift