Banking IT Helpdesk & Desktop Support Analyst

Jas Gujral; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Office in City of London

Benefits package

Job summary

The role of Helpdesk and Desktop Support Analyst is based in the City of London. It requires 4–5 years of proven experience in a helpdesk/desktop support capacity, with responsibilities covering desktop hardware, application support, and remote connectivity for a banking environment.

You will provide 1st/2nd line support, remote branch assistance, and manage Active Directory user lifecycle while ensuring SLA targets are met. In-office 3 days a week.

Qualifications

• 4–5 years proven experience in helpdesk/desktop support roles.
• Experience supporting desktop platforms in banking environments preferred.
• ITIL and Microsoft certifications advantageous.

Responsibilities

• 1st/2nd line support and root cause analysis.
• Remote branch support using Remote Assistance.
• Active Directory user lifecycle (start/leave).
• Desktop, laptop and mobile device maintenance and support.
• Adhere to SLA targets and participate in deployments.

Skills

Desktop support

Helpdesk

Remote support

Active Directory

Root cause analysis

Networking basics

SLA targets

Microsoft OS

Office Suite

Tools

Citrix

XenApp

Remote Assistance

Ticketing system

Job description

The role of Helpdesk and Desktop Support Analyst is based in the City of London. It requires 4–5 years of proven experience in a helpdesk/desktop support capacity, with responsibilities covering desktop hardware, application support, and remote connectivity for a banking environment.

You will provide 1st/2nd line support, remote branch assistance, and manage Active Directory user lifecycle while ensuring SLA targets are met. In-office 3 days a week.