Helpdesk and Desktop Support Analyst

Jas Gujral; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Office in City of London

Benefits package

Job summary

The role of Helpdesk and Desktop Support Analyst is based in the City of London. It requires 4–5 years of proven experience in a helpdesk/desktop support capacity, with responsibilities covering desktop hardware, application support, and remote connectivity for a banking environment.

You will provide 1st/2nd line support, remote branch assistance, and manage Active Directory user lifecycle while ensuring SLA targets are met. In-office 3 days a week.

Qualifications

• 4–5 years proven experience in helpdesk/desktop support roles.
• Experience supporting desktop platforms in banking environments preferred.
• ITIL and Microsoft certifications advantageous.

Responsibilities

• 1st/2nd line support and root cause analysis.
• Remote branch support using Remote Assistance.
• Active Directory user lifecycle (start/leave).
• Desktop, laptop and mobile device maintenance and support.
• Adhere to SLA targets and participate in deployments.

Skills

Desktop support

Helpdesk

Remote support

Active Directory

Root cause analysis

Networking basics

SLA targets

Microsoft OS

Office Suite

Tools

Citrix

XenApp

Remote Assistance

Ticketing system

Job description

Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

• Work within the Service Desk team in supporting and delivering all aspect of services
• 1st/2nd line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry’s
• SLA targets
• Ad-hoc project involvement
• Ideally with experience of supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods

Technical Skills

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation

Technologies

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry’s deployments
• Citrix

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.