Banking Customer Support – Branch Role with Flexible Hours

Lloyds Bank plc; Scunthorpe; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Private medical benefit

Share schemes

22 days holiday

Wellbeing initiatives

Job summary

Lloyds Banking Group is hiring a Customer Support advisor in Scunthorpe to provide face-to-face assistance in branches. You will help customers with everyday banking tasks, and guide them through digital services to build confidence.

The role emphasizes empathy, calmness under pressure, and a genuine commitment to customer care, with progression across the Group as you grow your skills.

Qualifications

• Minimum 12 months customer service experience.
• Able to build relationships and provide excellent service.
• Empathetic, calm under pressure, and proactive.

Responsibilities

• Assist customers face-to-face in branches.
• Promote digital banking and guide usage.
• Support customers through important moments with care.

Skills

Customer service

Empathy

Relationship building

Job description

Lloyds Banking Group is hiring a Customer Support advisor in Scunthorpe to provide face-to-face assistance in branches. You will help customers with everyday banking tasks, and guide them through digital services to build confidence.

The role emphasizes empathy, calmness under pressure, and a genuine commitment to customer care, with progression across the Group as you grow your skills.