Branch Customer Support Advisor | Flexible Hours

Lloyds Bank plc; United Kingdom; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension 15%

Annual bonus

Private medical

Share schemes

Discounted shopping

Holiday allowance 22

Job summary

Lloyds Banking Group is seeking a dedicated Customer Support representative for Malvern and Worcester branches. You will deliver face-to-face assistance, help customers with both traditional banking tasks and digital tools, and support vulnerable customers with care and empathy.

Training will be provided as you progress, with potential growth into other roles across the Group. The role emphasizes customer reassurance and service quality in a busy branch environment.

Qualifications

• Minimum 12 months of customer service experience.
• Able to build relationships and provide empathetic, practical support.
• Willingness to work 35 hours per week including Saturdays.

Responsibilities

• Provide face-to-face support to customers in Malvern and Worcester branches.
• Assist with everyday banking tasks and help customers use digital services.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer service

Empathy

Relationship building

Team player

Job description

Lloyds Banking Group is seeking a dedicated Customer Support representative for Malvern and Worcester branches. You will deliver face-to-face assistance, help customers with both traditional banking tasks and digital tools, and support vulnerable customers with care and empathy.

Training will be provided as you progress, with potential growth into other roles across the Group. The role emphasizes customer reassurance and service quality in a busy branch environment.