Banking Customer Service Advisor

We’re Coventry Building Society Group; Newcastle upon Tyne; Hybrid; GBP 15,000 - 17,000; Part time

Benefits offered by this job

28 days holiday + bank holidays

Annual discretionary bonus

Personal pension with enhanced contrib

Maternity, paternity & shared parental

Wellbeing support

Life assurance (6x annual salary)

Job summary

Coventry Building Society Group is seeking a Customer Service Assistant in Newcastle. You will be the first contact for personal and business banking customers, supporting them across in-person, telephone, and secure message channels within the branch.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment. You will help schedule appointments with the Personal Banking Team and protect customers by educating on security and fraud

Qualifications

• Experience in a customer-focused role (retail, hospitality or call centre).
• Excellent customer service attitude with positive, resilient approach.

Responsibilities

• Serve as the first point of contact for personal and business banking customers in Newcastle branch.
• Assist customers across channels including in person, telephone and secure messages.
• Identify and address customer needs and update customer records accurately.
• Encourage customers to schedule appointments with the Personal Banking Team for additional products and services.
• Protect customers from fraud and scams and support vulnerable customers.

Skills

Customer service

Communication

Attention to detail

Data entry

Diversity awareness

Tools

Banking systems

Job description

Coventry Building Society Group is seeking a Customer Service Assistant in Newcastle. You will be the first contact for personal and business banking customers, supporting them across in-person, telephone, and secure message channels within the branch.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment. You will help schedule appointments with the Personal Banking Team and protect customers by educating on security and fraud