Part-Time Banking Advisor — Customer Focused

Newcastle Building Society; Chester-le-Street; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension scheme

Performance pay

Life assurance

Cycle to work

Health cash plan

Job summary

Newcastle Building Society is seeking a Customer Adviser for a part‑time, 24‑hour week role across 3.5 days. You will greet customers, answer queries, process transactions and assist with savings accounts, while helping to maintain a welcoming on‑the‑high-street presence. A tailored 12‑week training programme accompanies you.

We value people skills, empathy and teamwork, with ongoing development opportunities and a supportive, inclusive culture that honours every colleague’s potential.

Qualifications

• Strong people skills and the ability to build relationships with customers.
• Excellent listening and empathy to understand financial needs.
• Desire to learn and develop new skills, even without prior financial services experience.
• Customer-first approach with a friendly, professional manner.

Responsibilities

• Open and set up tills at the start of the day and prepare for customers.
• Take customer appointments and process transactions at the counter.
• Assist in opening savings accounts and related banking tasks.
• Cash up and close the day with accurate balance checks.
• Engage colleagues with a friendly, supportive team mindset.

Skills

People skills

Listening skills

Team player

Customer service

Job description

Newcastle Building Society is seeking a Customer Adviser for a part‑time, 24‑hour week role across 3.5 days. You will greet customers, answer queries, process transactions and assist with savings accounts, while helping to maintain a welcoming on‑the‑high-street presence. A tailored 12‑week training programme accompanies you.

We value people skills, empathy and teamwork, with ongoing development opportunities and a supportive, inclusive culture that honours every colleague’s potential.