Customer Service Assistant - Newcastle Upon Tyne

We’re Coventry Building Society Group; Newcastle upon Tyne; Hybrid; GBP 15,000 - 17,000; Part time

Benefits offered by this job

28 days holiday + bank holidays

Annual discretionary bonus

Personal pension with enhanced contrib

Maternity, paternity & shared parental

Wellbeing support

Life assurance (6x annual salary)

Job summary

Coventry Building Society Group is seeking a Customer Service Assistant in Newcastle. You will be the first contact for personal and business banking customers, supporting them across in-person, telephone, and secure message channels within the branch.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment. You will help schedule appointments with the Personal Banking Team and protect customers by educating on security and fraud

Qualifications

• Experience in a customer-focused role (retail, hospitality or call centre).
• Excellent customer service attitude with positive, resilient approach.

Responsibilities

• Serve as the first point of contact for personal and business banking customers in Newcastle branch.
• Assist customers across channels including in person, telephone and secure messages.
• Identify and address customer needs and update customer records accurately.
• Encourage customers to schedule appointments with the Personal Banking Team for additional products and services.
• Protect customers from fraud and scams and support vulnerable customers.

Skills

Customer service

Communication

Attention to detail

Data entry

Diversity awareness

Tools

Banking systems

Job description

# Customer Service Assistant - Newcastle Upon TyneShare roleApplyHave an account? Log in to apply.## Job overviewLocation:Newcastle-under-TyneHours:28Closing Date:23 Sep 2026## Summary## About the roleWe are looking for someone with outstanding customer service skills, who excel in a fast paced environment, are motivated to succeed and want to thrive in a rewarding organisation. This role is the first point of contact for personal and business banking customers within our Newcastle Upon Tyne branch, supporting customers through our digital transformation across a variety of channels including in person, telephone and secure messages. This role is Monday, Tuesday, Thursday & Friday 08:30 - 16:00 plus two Saturday mornings per month.Other duties include identifying and addressing customer’s needs, cash management control and utilising various internal systems to update customer records. The role holder will also encourage customers to schedule an appointment with our dedicated Personal Banking Team to discuss relevant additional products and services. The person in post will also be responsible for protecting and educating customers against fraud and scams and engaging with customers from various backgrounds including those who may be vulnerable. Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.**Our benefits include:*** 28 days holiday a year plus bank holidays and a holiday buy/sell scheme* Annual discretionary bonus scheme* Personal pension with enhanced contributions* Maternity, paternity and shared parental leave* Extensive wellbeing support* Life assurance (6 times annual salary)**Find out more about the fantastic benefits of joining Coventry Building Society Group** **here****.**We reserve the right to close this advert early if we receive a high volume of suitable applications## About youTo be successful you'll have strong experience within a customer service environment with a passion for excellent customer service with a positive, enthusiastic and resilient approach.For this role you’ll need to have:* Current experience in a customer focused role (e.g. retail, hospitality or call centre)* Experience of interacting directly with customers and providing a great service on a daily basis* Good attention to detail with experience of processing customer details or data accurately* Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.* The ability to work in a fast paced environment* Computer literate with the ability to navigate quickly and confidently around multiple systemsExperience in these areas would be helpful:* Experience of cash handling* Following policies and processes* Ability to deal with more challenging or sensitive customer situations* Proven success in achieving targets, objectives or deadlines## About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.**Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.**Feedback**We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.## LocationNewcastle-under-Tyne