Banking Customer Experience Champion

HSBC; Bromley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank in Bromley is seeking a Customer Service Representative to provide outstanding service and support customers with their banking needs. The role involves processing transactions, educating customers on digital platforms, and collaborating with a dynamic team. Candidates should possess strong communication skills, a passion for customer service, and a willingness to learn. The position offers a competitive starting salary of £24,000 with additional perks including holidays, discounts, and healthcare benefits.

Benefits

Over six weeks holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations with customers.
• Ownership of customer inquiries to resolution.
• Ability to work in a continuously changing environment.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions accurately.
• Educate customers on self-service devices.

Skills

Excellent communication skills

Empathy

Attention to detail

Resilience

Job description

A leading global bank in Bromley is seeking a Customer Service Representative to provide outstanding service and support customers with their banking needs. The role involves processing transactions, educating customers on digital platforms, and collaborating with a dynamic team. Candidates should possess strong communication skills, a passion for customer service, and a willingness to learn. The position offers a competitive starting salary of £24,000 with additional perks including holidays, discounts, and healthcare benefits.