Customer Experience Advisor - Edinburgh Banking Hub

Santander; City of Edinburgh; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,000

8% discretionary bonus

25 days holiday

Pension plan

Healthcare benefits

Job summary

Santander UK is seeking a Customer Experience Advisor based at Edinburgh Work Café. In this role you will greet customers, assist with transactions and technology, and support fraud protection while working a 35-hour week on a rota from Monday to Saturday.

Join a friendly branch team with a competitive package including a starting salary of £25,000, an 8% discretionary bonus, 25 days of holiday, a pension, and flexible benefits. This role offers growth within Retail Banking Edinburgh.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Above & beyond

Teamwork

Adaptability

Flexibility

Job description

Santander UK is seeking a Customer Experience Advisor based at Edinburgh Work Café. In this role you will greet customers, assist with transactions and technology, and support fraud protection while working a 35-hour week on a rota from Monday to Saturday.

Join a friendly branch team with a competitive package including a starting salary of £25,000, an 8% discretionary bonus, 25 days of holiday, a pension, and flexible benefits. This role offers growth within Retail Banking Edinburgh.