Personal Banking Advisor

Metro Bank Plc; Newbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank Newbury is recruiting a Customer Service Representative for a full-time, 37.5-hour week. You will aid customers in making confident financial decisions through meaningful conversations and personalised guidance, while supporting store performance.

No banking experience required; full training and development are provided to help you grow into a trusted banking professional. Flexible planning and local store hours apply.

Qualifications

• Experience in a customer-facing environment where service is a priority.
• Strong communication and listening skills to build rapport quickly.
• Ability to engage customers in meaningful conversations and understand needs.

Responsibilities

• Building meaningful relationships with customers through engaging conversations.
• Understanding customers’ needs to provide personalised support and solutions.
• Delivering exceptional experiences that build trust and loyalty.
• Taking ownership of customer queries from first contact to resolution.
• Supporting customers in vulnerable circumstances with empathy and care.
• Working with colleagues to support store performance and growth.
• Continuously developing knowledge to become a trusted banking professional.

Skills

Customer service

Communication

Active listening

Relationship building

Problem solving

Job description

Metro Bank Newbury is recruiting a Customer Service Representative for a full-time, 37.5-hour week. You will aid customers in making confident financial decisions through meaningful conversations and personalised guidance, while supporting store performance.

No banking experience required; full training and development are provided to help you grow into a trusted banking professional. Flexible planning and local store hours apply.