Banking Customer Care Specialist | Hybrid & Growth

HSBC Global Services Limited; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading banking service provider in Leeds is seeking customer service experts to join their team. The role involves providing exceptional support to customers, utilizing strong communication and empathy skills. Full-time positions require 35 hours of work per week with flexible hours including evenings and weekends. The position offers a salary of £24,000 along with extensive perks such as a fully-fitted gym, onsite nursery, and opportunities for career progression in a hybrid working environment.

Benefits

33 days holiday per year

Free parking and EV charging

Onsite gym

Free BUPA healthcare

Paid community days

Development programs

Qualifications

• Must be able to demonstrate strong customer service skills.
• Willingness to learn and adapt in a fast-paced environment.
• Comfortable following set processes.

Responsibilities

• Provide friendly and effective support to customers.
• Understand customer needs and provide appropriate solutions.
• Work flexible hours including evenings and weekends.

Skills

Empathy

Active Listening

Communication Skills

Tech Savvy

Job description

A leading banking service provider in Leeds is seeking customer service experts to join their team. The role involves providing exceptional support to customers, utilizing strong communication and empathy skills. Full-time positions require 35 hours of work per week with flexible hours including evenings and weekends. The position offers a salary of £24,000 along with extensive perks such as a fully-fitted gym, onsite nursery, and opportunities for career progression in a hybrid working environment.