Bank Support Worker at Cartref

Shaw healthcare; Millhalf; On-site; GBP 16,000 - 22,000; Part time

Job summary

Cartref Care Home in Hay-on-Wye is seeking a compassionate Support Worker for a bank (zero-hour) contract. The role focuses on person-centred care for residents, including those living with dementia, in a warm, homely environment.

You will be supported with training and development, with emphasis on respect, dignity, and teamwork to ensure high-quality care for every resident.

Qualifications

• No experience required - Your values and behaviours matter more than your background.

Responsibilities

• As a Support Worker you will promote physical and emotional support to service users.
• Providing person-centred care in line with an individual’s care plan
• Offering personal care, including bathing, dressing and hygiene
• Maintaining accurate documentation of care delivered, including fluids/food intake, activities and incidents
• Promoting dignity, choice and inclusion
• Working collaboratively as part of a team and supporting colleagues in day-to-day duties
• Maintaining a safe, happy and caring environment

Skills

Person-centred care

Personal care

Documentation

Dignity and inclusion

Teamwork

Job description

Cartref, Hay-on-Wye Bank Vacancy Reference: BTE5LYXP Closes Dec 02, 2026 at 12:12 PM

Competitive

Description

Location: Cartref Care Home - Brecon Rd, Hay-on-Wye, Hereford HR3 5PJ

Salary: £13.67 per hour

Hours: Bank 0 Hour contract

Shift Times: As/When needed in service*including Weekends

Shaw healthcare is looking for a passionate and caring person who is ready to make a positive impact at Cartref.

Cartef is a care home in Hay-on-Wye, specialising in dementia care. The facility offers a comfortable, supportive environment with personalised care tailored to the needs of each resident. It focuses on providing high-quality care in a homely setting, ensuring that residents feel safe and well-cared for.

Why Work at Shaw Healthcare?

Shaw Healthcare was founded in 1986 and has evolved to become the largest Employee-Owned Healthcare company in the UK. We are now made up of 64 registered services, including 55 care homes, and 118 extra-care flats.

We operate using employee-ownership principles and are the Employee-Owned Business of the Year 2024.

We are dedicated to ensuring our employees have a wide range of development options including NVQ qualifications and our Leadership Programme, as well as in-house training on a diverse range of topics

We take pride in acknowledging the hard work and dedication of our employees. We love holding celebrations such as our annual Star Awards event, long-service awards, Employee of the Month and Service of the Month.

We are committed to ensuring that all employees have a say in shaping our workplace by appointing dedicated employee representatives and conducting annual employee surveys.

Job Responsibilities

As a Support Worker you will be responsible for promoting physical and emotional support to our lovely service users. The will include, but not limited to:

• Providing person-centred care in line with an individual’s care plan
• Offering personal care, which includes assistance with bathing, dressing and hygiene
• Maintaining accurate documentation of care delivered, including fluid/food intake, activities and incidents
• Promoting dignity, choice and inclusion
• Working collaboratively as part of a team and supporting your colleagues in day-to-day duties
• Maintaining a safe, happy, and caring environment

No experience required - Your values and behaviours matter more than your background. If you’re someone who listens well, treats others with respect, and genuinely wants to support people to live their lives, we’ll provide everything you need to succeed. With full training, ongoing support, and development opportunities, you’ll be supported every step of the way.