Bank Support Assistant

Sanctuary Scotland Housing Association Limited; Wirral; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discounts

Health plans

Learning & development

Job summary

Sanctuary Group in Birkenhead is seeking a Bank Support Assistant to join our disability service at 7 Cardigan Avenue, Birkenhead CH41 4NH. You will deliver hands-on, high-quality support and help customers develop daily living skills, promoting social inclusion and independence.

Work with agencies on behalf of customers, advocate when needed, maintain a safe environment and follow required regulations. NVQ Level 2 in Health and Social Care or willingness to work towards it, plus proficient IT

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Caring, approachable nature.
• Excellent communication skills to build positive relationships with customers, families and agencies.
• Experience working effectively as part of a team.

Responsibilities

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices

Skills

Caring

Communication

Teamwork

Record keeping

Microsoft Office

Education

NVQ Level 2 Health and Social Care

Tools

Microsoft Office

Job description

Title: Bank Support Assistant

Birkenhead, Merseyside, GB, CH41 4NH

Bank Support Assistant

7 Cardigan Avenue, Birkenhead CH41 4NH

£13.15 per hour

Hours as and when required

Empower independence, every single day

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Support Assistant to our vibrant disability service at 7 Cardigan Avenue, Birkenhead CH41 4NH.

You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices

Your skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job Reference: 228618

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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