Bank Support Assistant

Sanctuary Group; United Kingdom; On-site; GBP 14,945 - 21,285; Part time

Benefits offered by this job

Online discounts from major retailers

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Group is seeking a Bank Support Assistant to work within a supportive environment, helping customers with mental health needs. You will encourage daily living skills, promote social inclusion and work as an advocate for the customers.

The ideal candidate should have NVQ Level 2 in Health and Social Care or a willingness to obtain it. Benefits include health and well-being plans, learning opportunities, and various online discounts.

Qualifications

• Experience supporting customers with mental health needs.
• Ability to encourage daily living skills such as cooking and shopping.
• Excellent communication to build positive relationships.

Responsibilities

• Support customers to build confidence and reach their potential.
• Provide hands-on, high-quality support service.
• Promote social inclusion and develop customers' resilience.

Skills

Communication skills

Teamwork

Caring nature

Record-keeping

IT proficiency (Microsoft Office)

Education

NVQ Level 2 in Health and Social Care or willingness to work towards it

Job description

Bank Support Assistant

£13.15 per hour

Hours as and when required

Your role

• Support customers with mental health needs to build confidence and reach their potential
• Provide a hands‑on, high‑quality support service
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop resilience and self‑esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• A wide range of learning and development opportunities

Job Reference: 228134

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.