Bank Support Assistant

Sanctuary Group; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Health and well-being plans

Discounts from major retailers

Learning and development opportunities

Job summary

Sanctuary Group’s Sanctuary Supported Living in London is seeking a Bank Support Assistant to join our compassionate team. You will provide hands-on support, encourage daily living skills, and promote social inclusion for people with a disability.

This role offers flexible hours at £14.47 per hour. Applicants must have the right to work in the UK and consent to safeguarding checks; training and development opportunities are available.

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Proficient Microsoft Office and IT skills.
• Strong communication and teamwork abilities.

Responsibilities

• Provide a hands-on, high-quality support service.
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers build confidence, resilience and self-esteem.
• Work with agencies on behalf of customers, acting as an advocate when needed.
• Maintain a safe environment and follow relevant regulations and practices.
• Caring, approachable nature.
• Keep accurate records and share information clearly with the team.
• Build positive relationships with customers, families and agencies.
• Work effectively as part of a team.
• Maintain a positive and accepting approach to customers.

Skills

Excellent communication skills

Teamwork experience

IT skills (Microsoft Office)

Education

NVQ Level 2 in Health and Social Care

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229606

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Bank Support Assistant

St John’s House, 1 Westwell Road Approach, Streatham Common, London, SW16 5SH

£14.47 per hour

Hours as and when required

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Support Assistant to our vibrant disability service at St John’s House, 1 Westwell Road Approach, Streatham Common, London, SW16 5SH.

You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

• You deserve more than the basics. A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.