Receptionist/Administrator

Operose Health Ltd; East Hagbourne; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly remuneration

Accrued paid annual leave

Friendly and vibrant environment

Access to internal training and开发ment

EAP We Care

Job summary

Operose Health Ltd is seeking a friendly and professional receptionist to join our team in the UK. You will handle patient queries, manage appointments, and signpost patients to our range of primary care services while maintaining patient records with strict confidentiality.

Role requires excellent communication, basic IT skills, and the ability to work within established procedures. NHS experience is welcome but not essential, with a supportive, vibrant workplace and opportunities for

Qualifications

• Reception or customer care experience required.
• Basic PC skills (Word, Excel, email) and ability to follow processes.
• Experience in NHS environment is welcome but not essential.

Responsibilities

• Respond to patient queries and coordinate with primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records with confidentiality and data security.
• Process prescriptions when required and support efficient workflows.

Skills

Customer service

Communication skills

Confidentiality

Basic IT skills

Tools

Word

Excel

Email

Job description

As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes. Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential., At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes. Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential., Reception or customer care experience and basic PC skills. Operose Health is dedicated to delivering local primary care at scale, with a strong focus on improving access, outcomes, and patient experience. Our team's mission is guided by our core values of care, ambition, resourcefulness, and excellence. At Operose Health, we support our colleagues in being the best for our patients by fostering a caring environment that listens with compassion and remains open-minded. Our ambition drives us to transform and redefine the future of primary care. Through resourcefulness, we embrace creativity, agility, and lifelong learning to enhance service quality. Excellence is paramount as we strive to deliver the best for patients, employees, and NHS partners. Our friendly and vibrant work environment, along with access to internal training and support, ensures that every team member feels valued and empowered. Package Description:

How well support you:

• Competitive hourly remuneration
• Accrued paid annual leave
• Friendly and vibrant environment
• Access to internal training and development
• EAP We Care