Bank Receptionist/Admin

Operose Health Ltd; Highweek; On-site; GBP 21,000 - 26,000; Full time

Job summary

Operose Health Ltd is seeking an organised admin assistant to support patient services within primary care. You will handle prescription requests, using SystmOne, and ensure accuracy in processing and communication with pharmacies.

The role requires GCSEs, strong IT skills, and a commitment to confidentiality. You will work across teams and sites, providing essential admin support during busy times to help improve patient experience.

Qualifications

• GCSEs A–D (English and Maths) or equivalent.
• Excellent IT and keyboard skills.
• Ability to handle confidential information.

Responsibilities

• Promptly action repeat prescription requests following the 48-hr process.
• Process prescription requests via SystmOne on line and through workflow.
• Oversee electronic prescription service and respond to queries from pharmacies/clinicians.
• Work with lead GP and Pharmacist to streamline patient information and processes.
• Ensure prescription message feature is current and effective.
• Assist with overflow calls at busy times and provide admin support.
• Be adaptable to cover across different sites and teams.

Skills

Customer care

Attention to detail

Confidentiality

IT skills

Communication

Teamwork

Adaptability

Education

GCSE English & Maths

Tools

Outlook

Excel

Word

Job description

As a valued member of the Operose Health team, your key duties will include:

• Promptly action requests for repeat prescriptions following the 48 hours prescribing process.
• Action all requests for prescriptions that come in via SystmOne on line.
• Action prescription requests via work flow and Tasks on SystmOne.
• Aim for no reports/complaints of "missing or wrong prescriptions" Fully investigate any incidents that do occur and establish what has gone wrong with the process and discuss with the line manager/lead GP and feedback learning to team members via meetings and huddles.
• Oversee the electronic prescription service to ensure it is running smoothly and respond to any queries from Pharmacies or clinicians.
• Work with the lead GP and Pharmacist to streamline processes and patient information.
• Make sure the message feature on prescriptions is used to best effect and kept up to date and relevant.
• Assist with the overflow of calls from the appointment's desks at busy times.
• To maintain adaptability and be able to provide administration support for the Patient Services Team during staff absences and other pressure points.
• Be prepared to work amongst different teams that may involve working across different sites We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
• Able to undertake a range of tasks, some of which requires significant initiative
• Experience dealing with public/customer care
• Experience within Primary Care
• GCSE's A-D or equivalent in English and Maths
• Awareness of confidentiality in the workplace
• Excellent IT Skills, including Microsoft Office - Outlook, Excel and Word

Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.