Receptionist/Administrator

Operose Health Ltd; Balderton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Car benefit scheme - specialising in电动

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services including:

Job summary

Operose Health Ltd is seeking a team member for a reception/administrative role within a primary care setting. You will respond to patient queries, manage appointment requests, and signpost patients to services while maintaining patient records and confidentiality.

The role requires good communication skills, basic PC skills (Word, Excel, email), and the ability to work within established processes with a focus on data security.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator with clear written and spoken English.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise information systems to support workflow.

Skills

Reception experience

Customer care

Excellent communicator

Basic PC skills

Tools

Word

Excel

Email

Job description

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.
  We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.,

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.
  Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme - specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.