Primary Care Receptionist & Admin – Bank Hours

Operose Health Ltd; Reading; On-site; GBP 15,000 - 21,000; Part time

Job summary

Operose Health Ltd in Reading is seeking a confident Bank Receptionist/Administrator to join our primary care team at The Potteries Surgery. You will handle patient queries, appointments, and records with care and confidentiality, using standard NHS processes. Strong communication and basic PC skills are essential for a smooth, patient‑facing workflow.

This role offers flexible bank hours and the chance to contribute to efficient access to primary care services across our sites.

Qualifications

• Reception or customer care experience required.
• Excellent spoken and written communication.
• Basic PC skills including Word, Excel and email.
• NHS experience welcome but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team to manage appointments.
• Signpost patients to services and maintain patient records with confidentiality.
• Process emails, scanning and coding clinical correspondence.
• Utilise information systems to support efficient workflow.

Skills

Reception experience

Strong communication

Basic PC skills (Word, Excel, email)

Tools

Word

Excel

Email

Job description

Operose Health Ltd in Reading is seeking a confident Bank Receptionist/Administrator to join our primary care team at The Potteries Surgery. You will handle patient queries, appointments, and records with care and confidentiality, using standard NHS processes. Strong communication and basic PC skills are essential for a smooth, patient‑facing workflow.

This role offers flexible bank hours and the chance to contribute to efficient access to primary care services across our sites.