Receptionist

Operose Health Ltd; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Learning management system

Car benefit

Cycle to work

Travel season tickets

Wellbeing services

Job summary

Operose Health Ltd is seeking a Receptionist/Administrator at Mitchison Road Surgery in London. You will handle patient queries, manage appointments, signpost services, and maintain patient records with confidentiality.

Candidates should have reception or customer care experience, strong communication, and basic Word, Excel, and email skills. NHS experience is welcome but not required. 37.5 hours per week with salary up to £25,838 depending on experience.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator, both spoken and written.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team and managing appointment requests.
• Signposting patients to a range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence as well as processing prescription requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception experience

Customer care

Excellent communicator

Basic PC skills

Word

Excel

Email

Tools

Word

Excel

Email

Job description

Job title: Receptionist/Administrator

Location: Mitchison Road Surgery

Salary: Up to £25,838.00 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services, and maintaining patient records and confidentiality.
• You will also be involved in emailing, scanning, and coding clinical correspondence as well as processing prescription requests.
• You will utilize other information systems to support efficient workflow processes.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

What we look for in new colleagues

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

How well support you

The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.