Bank Customer Service Administrator

Spire Healthcare Limited; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Free onsite car park

Spire Pension

Blue Light Card discounts

Spire for You discounts

Wellbeing Centre access

Free uniform

Free DBS

Full induction and mandatory training

Training and progression opportunities

Recruitment team support

Job summary

Spire Healthcare Limited in the United Kingdom is seeking a Bank Customer Service Administrator to support the Pathology service as a single point of contact for customers, including external clients, internal staff, and third-party providers. The hybrid role combines home-based and Spire Manchester site work.

You will handle pathway support, ensure quality and accuracy, and perform duties within the role's scope. Prior customer service experience and competence with MS Office are essential.

Qualifications

• Experience in a customer service environment.
• Understanding of routine and non-routine work procedures.
• Trained on MS Office and reporting systems.
• Strong problem solving and attention to detail.
• Driven by delivering excellent customer service.

Responsibilities

• Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers.
• Supporting the customer pathways.
• Focusing on quality and accuracy while supporting all Spire Pathology Customers.
• Carrying out any other duty within the general nature and level of responsibility.

Skills

Customer service experience

Procedural understanding

MS Office skills

Problem solving

Attention to detail

Customer-focused

Tools

MS Office

Job description

Bank Customer Service Administrator-Pathology| Hybrid role Home/Spire Manchester.

Role Purpose: As a Bank Customer Service Administrator you will support the Pathology Business Lead in the provision of a first-class single point of contact for all customers with the Pathology Service, your primary purpose is to make the Spire Pathology Service easy to do business with, regardless of customer group i.e. external, internal Spire Hospitals and 3rd party service providers.

Key Responsibilities:

• Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
• Supporting the customer pathways
• Focusing on quality and accuracy while supporting all Spire Pathology Customers
• Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post

Key Requirements:

• Experience of working in customer service environment
• Understanding of a range of routine and non-routine work procedures, requiring base level practical and keyboard skills
• Trained on MS Office and other relevant packages eg scientific reporting systems
• Ability to problem solve as well as a strong attention to detail
• Driven by delivering excellent customer service

Bank Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
• Wellbeing Centre access via 'Spire for You'
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our Values

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us,it's more than just treating patients; it's about looking after people.