Bank Bookings Administrator

Spire Healthcare Limited; Sheffield; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Weekly pay

Flexible shift patterns

Free onsite car park

Spire Healthcare pension

Job summary

Spire Claremont Hospital in Sheffield is seeking a Bank Booking Administrator on an as-and-when basis to cover sickness absence, annual leave and peak periods. The role supports radiology bookings in a private hospital with a commitment to patient care and confidentiality.

Responsibilities include managing phone and email queries, using SAP and HMS, planning theatre lists and ensuring accurate records, with a focus on timely information for patients and consultants.

Qualifications

• Experience of face to face customer/patient interaction.
• Excellent Administration skills using different databases and systems (training provided).
• Exceptional phone manner and communication skills.

Responsibilities

• Provide and maintain an efficient bookings system for all patients.
• Plan theatre lists for Consultants.
• Respond to enquiries via phone, email, or letter in a timely, courteous manner.
• Maintain electronic and manual filing systems accurately.
• Coordinate pre-assessment clinics and appointments with pre assessment nurses.

Skills

Customer interaction

Administration skills

Telephone manner

Enthusiastic & energetic

Tools

SAP

HMS

Job description

Bank Booking Administrator | Radiology | Sheffield | Private hospital | Flexible working hours | Zero hour contract

Spire Claremont Hospital is recruiting an enthusiastic and motivated Booking Administrator on an as-and-when basis, providing cover for sickness absence, annual leave, and periods of increased demand.

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the south west of Sheffield city centre.

We offer a range of services and facilities including four operating theatres, a dedicated Endoscopy Suite; and a diagnostic and imaging department with an MRI and CT scanner. Specialities include Orthopaedics, General Surgery, Urology, Gynaecology, Spinal surgery, ENT and Ophthalmology.

Duties and Responsibilities:

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.

• Provide and maintain an efficient bookings system forall ofourpatients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
• Plan theatre lists forConsultants.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either byface to facemeetings, telephone or letter. Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments.
• Practice and maintain a high standard of confidentiality at all timesand exercise absolute discretion in the use of all patient/consultant/staff information.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies.

Who we're looking for:

• Experience of face to face customer/patient interaction
• Has excellent Administration skills using different databases and systems (training will be given)
• Exceptional phone manner
• Enthusiastic and energetic professional

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.