Bookings Administrator

Spire Healthcare Limited; City of Edinburgh; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

35 days annual leave

Pension plan

Private medical insurance

Life assurance

Onsite car park

Spire for you rewards

Job summary

Spire Edinburgh Hospital is seeking a Part-time Booking Administrator (26 hours across 3–4 days) to join our private hospital in Edinburgh. The role involves managing patient bookings, handling phone and email queries, and coordinating with consultants and pre-assessment teams.

The successful candidate will have strong administrative skills, experience in face-to-face patient interactions, and a courteous phone manner. Training will be provided, and a positive, energetic approach is essential.

Qualifications

• Experience of face to face customer/patient interaction.
• Has excellent Administration skills using different databases and systems (training will be given).
• Exceptional phone manner.
• Enthusiastic and energetic professional.

Responsibilities

• Provide and maintain an efficient bookings system for all patients, dealing with phone queries and managing email communications.
• Plan theatre lists for Consultants.
• Maintain departmental electronic and manual filing systems.
• Liaise with consultants and pre-assessment nurses to ensure smooth running pre-assessment clinics and book all Pre-op Assessments.

Skills

Face-to-face interaction

Administration skills

Excellent phone manner

Energetic professional

Job description

Booking Administrator | Murrayfield | Edinburgh | Private hospital | Part-time 26 hours | Competitive Salary and Great Benefits

Spire Edinburgh Hospital is recruiting an enthusiastic and motivated Booking Administrator on a Part-time basis 26 hours spread across 3 or 4 days

Department opening times

Mon-Fri 0730-1800

Saturday 09:00-13:00 (on Rotation)

Duties and Responsibilities:

• To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
• Provide and maintain an efficient bookings system forall ofour patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
• Plan theatre lists forConsultants.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either byface to facemeetings, telephone or letter. Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments.
• Practice and maintain a high standard of confidentiality at all timesand exercise absolute discretion in the use of all patient/consultant/staff information.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies.

Who we're looking for:

• Experience of face to face customer/patient interaction
• Has excellent Administration skills using different databases and systems (training will be given)
• Exceptional phone manner
• Enthusiastic and energetic professional

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park
• We commit to our employee’s well-being through work life balance, on-going development, support and reward

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications