Band 4 - Clerical Supervisor, Radiology

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare provider in St Albans is searching for a Clerical Supervisor for its Radiology team. The successful candidate will demonstrate strong communication and leadership skills, ensuring effective clerical services. This role involves collaboration with other professionals and requires experience in an administrative environment. A commitment to managing confidential information and a willingness to guide a team in a dynamic setting are essential. Competitive benefits and flexible working options are offered.

Benefits

Flexible working options

Staff wellbeing programs

Qualifications

• Experience in a customer facing environment.
• Familiarity with confidential information management.
• Ability to lead a team.

Responsibilities

• Develop relationships with other clerical leads.
• Handle administrative tasks across various radiology areas.
• Implement policies for the radiology department.

Skills

Strong communication skills

Team collaboration

Leadership

Education

NVQ3 Customer Care or equivalent

Tools

Microsoft Office

Patient Administration Systems

Job description

Go back West Hertfordshire Teaching Hospitals NHS Trust

Band 4 - Clerical Supervisor, Radiology

The closing date is 31 December 2025

We have an upcoming opportunity for a Clerical Supervisor to join our Radiology Clerical team at St Albans City Hospital.

The role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across the hospital.

You will provide effective and empathetic leadership to the radiology administration team, ensuring a high standard of clerical services across imaging services.

If you have experience in an administrative role, including administrative protocols and procedures, and are interested in an NHS career focused on patient support, this could be the perfect opportunity for you.

Main duties of the job

Develop close working relationships with the Ultrasound clerical lead in St Albans City Hospital, clerical leads at Hemel Hempstead Hospital and Watford General Hospital.

Work across various areas of the Radiology Department, i.e. X-ray, Reception, Ultrasound Appointments Office, MRI, CT, Maternity Ultrasound, Breast Imaging Reception, Image Transfers and CD burning and A&E X-ray.

Implement policies for own area and propose changes for work practices identifying opportunities for improvement within the Radiology Department via Leek and clerical meetings.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award‑winning virtual hospital and re‑imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We kindly invite you to consider submitting an application.

If you have a disability or long‑term health condition and should you require support or guidance please contact [e-mail]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person Specification

Education and qualifications:

• NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

Knowledge:

• Competent in Microsoft Office programmes.
• Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
• Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
• Understanding the Trust's policy on Equality/Diversity and Health & Safety policies.

Experience:

• Experience of working in a customer orientated environment.
• Experience of working in an administrative role and office protocols and procedures.
• Experience of handling confidential information.
• Leading a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust