Band 3 Team Administrator - Autism Assessment Team

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading mental health organization in Birmingham is looking for an administrative professional to join its Autism Assessment Team. The role involves managing correspondence, organizing appointments, and providing excellent customer service. Ideal candidates will be detail-oriented, capable of multi-tasking, and possess solid communication skills. This position offers a dynamic work environment where you can significantly contribute to patient care and support the valuable services provided to the community.

Qualifications

• Proactive with the ability to manage multiple tasks efficiently.
• Experience in administrative roles preferred.
• Strong communication skills for effective phone interactions.

Responsibilities

• Provide administrative support to the Autism Assessment Team.
• Manage diaries for clinicians and organize appointments.
• Input and update patient information on computer systems.
• Handle telephone inquiries and provide customer service.

Skills

Attention to detail

Customer service

Time management

Multi-tasking

Job description

Vacancy

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.

To provide a fully comprehensive administration service to the Autism Assessment Team. The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

Key Responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for Autism Assessment clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/reports.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

About the Trust

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Application Information

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

This advert closes on Wednesday 24 Dec 2025.