Band 5 Office Manager - Cardiology

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 32,000 - 39,000; Full time

Job summary

Queen Elizabeth Hospital Birmingham within University Hospitals Birmingham NHS Foundation Trust is seeking an experienced Office Manager to lead a large administrative and secretarial workforce in Cardiology. You will support operational delivery, drive service improvements, and work with clinical and operational leaders to deliver high-quality patient-centred services.

The role requires strong staff development, rostering and performance management, with compassionate leadership that promotes

Qualifications

• Degree in Business Administration or relevant subject or equivalent experience and training.
• Experience handling public/customer service.
• Experience managing a team of staff and complex diaries.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience in a busy environment with independent decision-making.
• Experience handling patient feedback/complaints and clinics management.
• Experience in recruitment and workforce planning.

Responsibilities

• Oversee recruitment, induction, training, appraisal, attendance and staff development.
• Coordinate workloads, rotas and annual leave; ensure resources meet service needs.
• Monitor activity, support workforce planning and analyse performance data.
• Lead team meetings and staff engagement; collaborate with clinical colleagues to deliver services.
• Ensure compliance with policies, information governance and data protection.

Skills

Customer service

Office administration

Staff management

Diary management

Microsoft Office

Education

Degree in Business Administration or relevant subject

Tools

Microsoft Office

Job description

Job Summary

An exciting opportunity has arisen for an experienced and motivated Office Manager to join the Cardiology team at Queen Elizabeth Hospital Birmingham. Cardiology is one of the Trust's largest and most specialised services, providing tertiary and quaternary cardiac care to patients across the region and beyond. This is a busy, varied and rewarding role, offering exposure to a wide range of specialist services and the opportunity to work alongside experienced clinical and operational leaders. As Office Manager, you will play a key role in supporting the operational delivery of the service while leading a large administrative and secretarial workforce. You will be responsible for ensuring high-quality administrative support, managing staff performance and development, and contributing to service improvement initiatives. We are seeking a confident, proactive and compassionate leader who is committed to supporting and developing staff. You will lead with empathy, promote wellbeing, and foster a positive and inclusive environment where individuals feel valued and supported to achieve their potential. The successful candidate will thrive in a fast-paced setting, manage competing priorities effectively, and be passionate about delivering excellent patient-centered services. In return, you will join a friendly and supportive department with opportunities to further develop your leadership and operational management skills within a specialist cardiology service.

Main Duties, Tasks & Skills Required

The successful candidate will play a key role in the operational management of a large administrative and secretarial workforce within Cardiology, supporting the delivery of high-quality services across specialist cardiac pathways. You will lead administrative teams: overseeing recruitment, induction, training, appraisal, attendance management and staff development. We are seeking a compassionate and approachable leader who is committed to staff wellbeing, development and creating a positive, inclusive working environment. Key responsibilities include coordinating workloads, rotas and annual leave, ensuring services are appropriately resourced and performance standards are achieved. You will monitor activity, support workforce planning, analyse performance information and contribute to service improvement initiatives. The role requires excellent organisational and communication skills. You will lead team meetings, support staff engagement activities, and work closely with operational, nursing and medical colleagues to support service delivery and resolve issues. You will manage complex enquiries professionally, ensuring compliance with Trust policies, information governance requirements and data protection legislation. This is a busy, varied and rewarding role that would suit an experienced administrator and people manager who thrives in a fast-paced environment, enjoys leading large teams, and is passionate about delivering excellent services for both patients and staff.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

• Degree in Business Administration or relevant subject or equivalent experience and training

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working in an administrative role with a proven track record of problem solving and managing a team of staff
• Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
• High proficiency of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of working in a busy environment working independently and exercising judgment and decision-making skills
• Experience in handling patient complaints
• Experience in managing clinics
• Experience of managing rotas
• Experience of minute taking
• Experience of recruitment and workforce planning

Desirable

• Experience of using UHB IT systems
• Experience of working in healthcare
• Experience of performance management, managing staff sickness

Additional Criteria

• Work effectively and flexibly as part of a team to meet the needs of the services
• Ability to travel to multiple sites

Pay scheme

• Agenda for Change
• Band
• Band 5
• Salary
• £32073.00 to £39043.00 Yearly
• Contract
• Permanent
• Working pattern
• Full-Time, Flexible Working
• Reference number
• 304-1101243
• Job locations
• Queen Elizabeth Hospital
• Mindelsohn Way
• Birmingham
• West Midlands
• B15 2TH

Attachments

Band 5 Office Manager JD PS New.pdf – 475KB Opens in a new window