Back of House Allocator

DHL Supply Chain; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks a Back of House Allocator based at Bristol Airport. The role involves managing colleagues and ensuring effective task allocation within the aviation ground handling operation. Candidates must have aviation experience and a strong customer service orientation. The position offers competitive pay and an extensive benefits package, making it a great opportunity to join a top-tier team.

Benefits

24 hour GP service

Retail discounts

Enhanced Pension Scheme

Employee support service

Qualifications

• Passion for customer service.
• Ability to react to situations quickly and accurately.
• Calm and professional demeanor.

Responsibilities

• Manage allocation of colleagues to tasks effectively.
• Oversee front line colleagues.
• Handle sick lines and absence reports management.
• Allocate tasks fairly across colleagues and shifts.

Skills

Aviation experience

Customer service

Communication skills

Organisational skills

Teamwork

Job description

Position: Back of House Allocator

Contract Type: Permanent - Full Time
Location: Bristol Airport
Shift Pattern: Rotational, 4 on 4 off (PM shifts 8pm - 8am)

PLEASE BE AWARE THAT INTERVIEWS ARE PROVISIONALLY SCHEDULED TO TAKE PLACE DURING THE WEEK COMMENCING 8TH DECEMBER 2025. APPLICATIONS RECEIVED AFTER THIS DATE MAY NOT BE CONSIDERED BUT WILL BE ADDED TO OUR TALENT POOL FOR FUTURE OPPORTUNITIES, SUBJECT TO YOUR CONSENT. PLEASE ALSO BE AWARE THAT WE REVIEW APPLICATIONS CONTINUOUSLY AND WHERE WE HAVE A LARGE NUMBER OF APPLICATIONS, THE APPLICATION PERIOD MAY CLOSE AHEAD OF THE PROVISIONAL INTERVIEW DATE. TO ENSURE YOUR APPLICATION IS CONSIDERED WE RECOMMEND SUBMITTING IT AS EARLY AS POSSIBLE.

PLEASE NOTE: THE ROLE IS BASED WITHIN AN AIRPORT. YOU WILL BE REQUIRED TO UNDERGO SECURITY VETTING PROCESSES (INCLUDING A CRIMINAL RECORD CHECK) IF YOU ARE TO BE SUCCESSFUL FOR THIS POSITION.

DHL work in partnership with easyJet at Bristol Airport to provide all ground handling within their Bristol operation. No two days on our Aviation contract are the same! You will play an integral role in the ground handling operation, working to tight timeframes but delivering fantastic results.

Amazing Benefits including 24 hour GP service, Retail discounts and reduced cinema tickets plus many more.

WHAT DOES THE ROLE ENTAIL?

• Exceptional performance delivered by smart allocation of colleagues to tasks
• Line management of front line colleagues
• Cross utilisation of skill to drive us forward as a station and not individual departments
• Daily Management of sick lines and collation of absence reports
• Ability to allocate manually in times of disruption
• Fair management of tasks across colleagues and shifts
• Proficient planning of ad hock tasks e.g. training, HR Meetings etc
• Good team player essential alongside smart use of common sense and initiative to deliver performance

WHAT DO WE NEED FROM YOU?

• Aviation experience is a must
• Be passionate about customer service
• Excellent communication skills at all levels
• Be calm, friendly and professional
• Excellent organisation skills
• Ability to quickly and accurately react to any given situation
• Work well within a team and as an individual

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide 5 years address history
• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.