B2B Sales Support & Customer Care Specialist

Forrest; New Gate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bonus scheme

Free parking

Pension scheme

Health benefits

Childcare vouchers

Cycle to work

Regular training

Employee discount

Extra holidays

Job summary

Forrest is seeking a Sales Support Administrator in Preston to join a small but driven team. You will provide frontline customer support via phone and email, offer product advice, generate quotations and troubleshoot issues in a fast-paced sales environment.

You will take and process orders on the ERP system for bespoke products, handle complex orders with measurements, and translate diagrams using CAD software. The role emphasizes accurate order fulfilment and proactive problem-solving.

Qualifications

• Sales or customer service experience essential.
• Confident team player with strong communication skills.
• Experience with ERP systems and CAD is advantageous.

Responsibilities

• Provide customer support via telephone and email.
• Give product advice, provide quotations, troubleshoot problems.
• Build and maintain strong B2B customer relationships.
• Take and process sales orders onto the ERP system for bespoke products.
• Deal with complex orders involving measurements and inch-to-cm conversions.
• Use a CAD system to translate customer diagrams and manage a large, technical product base.
• See the order process from start to finish and handle after-sales queries, issues, or complaints.
• Investigate order issues and coordinate with couriers for replacements or refunds.
• Liaise with internal departments to resolve order issues and ensure customer satisfaction.
• Participate in team meetings and contribute ideas for improving sales and customer service.

Skills

Customer service

Sales support

Order processing

Communication

Problem solving

B2B relationships

Product knowledge

Tools

CAD software

ERP system

Job description

Forrest is seeking a Sales Support Administrator in Preston to join a small but driven team. You will provide frontline customer support via phone and email, offer product advice, generate quotations and troubleshoot issues in a fast-paced sales environment.

You will take and process orders on the ERP system for bespoke products, handle complex orders with measurements, and translate diagrams using CAD software. The role emphasizes accurate order fulfilment and proactive problem-solving.