Sales Support Specialist

Forrest Recruitment; Preston; On-site; GBP 24,438 - 33,006; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Bonus scheme

Free parking

Pension scheme

Health benefits scheme

Childcare vouchers

Cycle to work scheme

Regular training

Employee discount

Extra holidays for a 100% attendance记录

Job summary

Forrest Recruitment is seeking a Sales Support Specialist in Preston to back a growing B2B sales team. The role handles telephone and email support, order processing on ERP, and CAD-related communications for bespoke products.

You will build strong customer relationships, help with quotations, and ensure high satisfaction across the order cycle within standard hours. Training is provided for product knowledge and systems.

Qualifications

• Sales or customer service experience (essential).
• Strong communication skills and a proactive attitude.
• Ability to work well under pressure and in a team environment.
• Willingness to learn product knowledge and computer systems (full training provided).
• Technical aptitude for using CAD systems and ERP software.

Responsibilities

• Providing customer support via telephone and email.
• Giving product advice, providing quotations and troubleshooting problems.
• Building and maintaining strong B2B customer relationships.
• Taking and processing sales orders onto the ERP system for bespoke products.
• Dealing with complex orders involving measurements and converting inches to centimetres.
• Using a CAD system to translate customer diagrams and managing a large, technical product base.
• Seeing the order process from start to finish and handling any after‑sales queries, issues and complaints.
• Investigating problems with orders such as tracking missing deliveries with couriers and offering replacements or refunds.
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction.
• Participating in team meetings and contributing ideas for improving sales and customer service.

Skills

Communication skills

Customer service

Teamwork

Proactive attitude

Pressure handling

Tools

CAD software

ERP system

Job description

Sales Support Specialist

Location: Preston (PR2) – Permanent – £28,750 per annum

Job Summary

This role is part of a well‑established family‑run business that is expanding its dynamic sales team. You will support B2B customers through telephone, email and ERP order processing, ensuring high satisfaction across the entire order cycle.

Responsibilities

• Providing customer support via telephone and email
• Giving product advice, providing quotations and troubleshooting problems
• Building and maintaining strong B2B customer relationships
• Taking and processing sales orders onto the ERP system for bespoke products
• Dealing with complex orders involving measurements and converting inches to centimetres
• Using a CAD system to translate customer diagrams and managing a large, technical product base
• Seeing the order process from start to finish and handling any after‑sales queries, issues and complaints
• Investigating problems with orders such as tracking missing deliveries with couriers and offering replacements or refunds
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction
• Participating in team meetings and contributing ideas for improving sales and customer service

Working Hours

• Monday to Friday (8:30am – 4:30pm)
• Monday to Friday (9am – 5pm)
• Monday to Friday (9:30am – 5:30pm)

Company Benefits

• 25 days holiday plus Bank Holidays
• Bonus scheme
• Free parking
• Pension scheme
• Health benefits scheme
• Childcare vouchers
• Cycle to work scheme
• Regular training
• Employee discount
• Extra holidays for a 100% attendance record

Qualifications

• Sales or customer service experience (essential)
• Strong communication skills and a proactive attitude
• Ability to work well under pressure and in a team environment
• Willingness to learn product knowledge and computer systems (full training provided)
• Technical aptitude for using CAD systems and ERP software

For further information about this role, please call Rhiannon or Leanne at Forrest Recruitment for a confidential discussion – phone number removed. Alternatively, please forward your CV for immediate consideration. Please note that only those successfully shortlisted for the role will be personally contacted.