B2B Energy Customer Service Advisor | Growth & Impact

Valda Energy Limited; Bicester; Remote; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Salary up to £25.8k

Annual bonus scheme

25 days + bank holidays

Private medical insurance

The Grid discounts

Life Insurance

Employee assistance programme

Snacks and lunch in office

Pension salary sacrifice (4% match)

Learning and development team

Refer a friend £500

Job summary

Valda Energy is seeking a Customer Service Advisor to support our growing portfolio of business-to-business customers. You will handle enquiries, issues and service requests, ensuring timely resolution through clear communication and practical problem solving.

You will need a customer‑focused mindset with at least one year in a customer-facing role, excellent written and verbal communication, and the ability to stay calm under pressure.

Qualifications

• Minimum of 1 year’s prior experience in a customer-facing role.
• Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues.
• Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction.
• Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service.
• Prioritises customers’ needs in every interaction, consistently delivering a supportive, efficient, and positive experience.
• Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels.

Responsibilities

• Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience.
• Patiently listen to customers to address their concerns adhering to a first contact resolution approach.
• Accurately record and logs interaction with customers and update account information.
• Work with management & other departments to maintain best practices for effective communication with customers.
• Maintain knowledge of updated company processes and policies to provide accurate guidance to customers.
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience.
• Willing to learn to apply company policy and process to customer solutions.
• Support the company’s ‘one team’ culture.

Skills

Customer-facing experience

Clear communication

Problem solving

Attention to detail

Calm under pressure

Team collaboration

Job description

Valda Energy is seeking a Customer Service Advisor to support our growing portfolio of business-to-business customers. You will handle enquiries, issues and service requests, ensuring timely resolution through clear communication and practical problem solving.

You will need a customer‑focused mindset with at least one year in a customer-facing role, excellent written and verbal communication, and the ability to stay calm under pressure.