B2B Energy Customer Success Advisor

Valda Energy Limited; Bicester; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Annual leave + holidays

Private medical insurance

In-house learning & development

Refer a friend scheme

Pension salary sacrifice

Job summary

Valda Energy is seeking a Customer Service Advisor to support growing business energy needs. This full-time role (part-time considered) requires delivering outstanding service to our UK business customers across emails, calls and chats.

You will handle inquiries, resolve issues efficiently, and collaborate with teams to maintain high-quality customer experiences. You will need at least a year in a front-line customer-facing role, speak clearly, and demonstrate proactive problem-solving and

Qualifications

• Minimum of 1 year’s prior experience in a customer-facing role.
• Excellent written and verbal communication across channels.
• Ability to listen actively and address customer concerns.

Responsibilities

• Answer customer queries via emails, calls and chats.
• Log interactions and update customer account information.
• Coordinate with management and other departments to share best practices.
• Maintain up-to-date knowledge of company processes and policies.
• Provide feedback to team leader to improve service delivery.
• Apply company policy to customer solutions and resolve issues.

Skills

Customer focus

Communication skills

Problem solving

Conflict resolution

Multi-channel support

Attention to detail

Team collaboration

Job description

Valda Energy is seeking a Customer Service Advisor to support growing business energy needs. This full-time role (part-time considered) requires delivering outstanding service to our UK business customers across emails, calls and chats.

You will handle inquiries, resolve issues efficiently, and collaborate with teams to maintain high-quality customer experiences. You will need at least a year in a front-line customer-facing role, speak clearly, and demonstrate proactive problem-solving and