Smart Meter Support Specialist

Valda Energy Limited; Bicester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary up to £25.8k annual salary

Annual bonus scheme

25 days leave + holidays + birthday

Private medical insurance

The Grid employee discounts

Life Insurance

Employee assistance programme

Snacks and lunch in office

Salary sacrifice pension 5%

Learning & development

Refer a friend bonus

Company events

Job summary

Valda Energy is hiring a Metering Administrator in our Bicester office. You will book smart meter installations, handle meter queries, review data with third parties, schedule inspections, and support PPA portfolio administration.

The role requires at least 1 year in customer service or admin, clear communication, problem-solving, attention to detail, and good time management. DBS check is required.

Qualifications

• Minimum of 1 year experience in customer service or administrative role.
• Clear verbal and written communication.
• Strong problem-solving abilities and proactive approach.
• Excellent attention to detail in data handling.
• Adaptability to new systems and processes.
• Good time management and ability to meet deadlines.
• Resilience under pressure and change.
• Customer-first mindset in support tasks.

Responsibilities

• Book appointments for smart meter installations.
• Act as primary contact for customers and resolve meter queries.
• Coordinate with third parties and review data for accurate billing.
• Schedule investigations or exchanges for meter faults or upgrades.
• Support PPA portfolio administration and generator export statements.
• Work toward targets in a fast-paced environment.

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Time management

Resilience

Customer focus

Job description

Valda Energy is hiring a Metering Administrator in our Bicester office. You will book smart meter installations, handle meter queries, review data with third parties, schedule inspections, and support PPA portfolio administration.

The role requires at least 1 year in customer service or admin, clear communication, problem-solving, attention to detail, and good time management. DBS check is required.