Customer Service Advisor Bicester

Valda Energy Limited; Bicester; Remote; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Salary up to £25.8k

Annual bonus scheme

25 days + bank holidays

Private medical insurance

The Grid discounts

Life Insurance

Employee assistance programme

Snacks and lunch in office

Pension salary sacrifice (4% match)

Learning and development team

Refer a friend £500

Job summary

Valda Energy is seeking a Customer Service Advisor to support our growing portfolio of business-to-business customers. You will handle enquiries, issues and service requests, ensuring timely resolution through clear communication and practical problem solving.

You will need a customer‑focused mindset with at least one year in a customer-facing role, excellent written and verbal communication, and the ability to stay calm under pressure.

Qualifications

• Minimum of 1 year’s prior experience in a customer-facing role.
• Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues.
• Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction.
• Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service.
• Prioritises customers’ needs in every interaction, consistently delivering a supportive, efficient, and positive experience.
• Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels.

Responsibilities

• Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience.
• Patiently listen to customers to address their concerns adhering to a first contact resolution approach.
• Accurately record and logs interaction with customers and update account information.
• Work with management & other departments to maintain best practices for effective communication with customers.
• Maintain knowledge of updated company processes and policies to provide accurate guidance to customers.
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience.
• Willing to learn to apply company policy and process to customer solutions.
• Support the company’s ‘one team’ culture.

Skills

Customer-facing experience

Clear communication

Problem solving

Attention to detail

Calm under pressure

Team collaboration

Job description

The Energy Revolution

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team

Our Customer Service department is the key contact area for our customers and their energy needs. We are currently seeking a Customer Service Advisor to support increased business demand and our continued growth. This is a full-time role, although we will also consider part-time applicants.

You will need to have a strong customer-focused background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. You will handle enquiries, issues and service requests, ensuring timely resolution through the use of influencing, assertive negotiation and conflict resolution skills. You will also need to have a genuine passion for helping people and contributing meaningfully to Valda Energy’s mission of delivering smart, reliable energy solutions to businesses across the UK.

The day-to-day responsibilities will include but are not limited to the following:

• Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience
• Patiently listen to customers to address their concerns adhering to a first contact resolution approach
• Accurately record and logs interaction with customers and update account information
• Work with management & other departments to maintain best practices for effective communication with customers
• Maintain knowledge of updated company processes and policies to provide accurate guidance to customers
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Support the company’s ‘one team’ culture

The Spark we're Looking For

• Minimum of 1 year’s prior experience in a customer-facing role
• Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues
• Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction
• Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service
• Prioritises customers’ needs in every interaction, consistently delivering a supportive, efficient, and positive experience
• Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels

Perks that Power Your Journey

• Annual salary up to £25.8k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds.

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