Global Customer Operations Specialist

Biamp; Eastbourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

Biamp, based in Brighton, is seeking a Customer Operations Analyst to support the UK and Europe, handling orders from receipt to delivery. You will process orders in the ERP system, manage customer inquiries via ticketing, and act as a key contact for information and support.

Ideal candidates have at least 2 years in customer operations or order management, strong English communication, and proficient MS Office/ERP usage. The role is on-site at the Brighton office within an international team.

Qualifications

• Demonstrated ability to communicate clearly in writing and over the phone.
• Organised, detail-oriented and able to manage several tasks and priorities.
• Experience using ERP systems; Infor LN experience is a plus.
• Minimum of 2 years in customer operations, order management or similar B2B roles.

Responsibilities

• Respond to customer enquiries and resolve issues quickly and thoroughly.
• Handle daily customer communication via ticketing system, email and phone.
• Process purchase orders accurately in the ERP system.
• Keep customers updated on lead times, POs, backorders and order status.
• Build strong relationships with customers by delivering excellent service.

Skills

Strong communicator

Organised

Detail-oriented

Problem solving

Customer service mindset

Tools

MS Office

Excel

Word

Outlook

Teams

ERP systems

Infor LN

Job description

Biamp, based in Brighton, is seeking a Customer Operations Analyst to support the UK and Europe, handling orders from receipt to delivery. You will process orders in the ERP system, manage customer inquiries via ticketing, and act as a key contact for information and support.

Ideal candidates have at least 2 years in customer operations or order management, strong English communication, and proficient MS Office/ERP usage. The role is on-site at the Brighton office within an international team.