French Speaking Customer Service Specialist

Euro London; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Euro London is recruiting a French Speaking Customer Service Specialist in Nottingham, offering hybrid work (2 days in the office, 3 days at home). You will manage orders, update customers on shipments, and handle queries to ensure a first-class service.

The role requires fluent French and English, plus strong communication and organisational skills to liaise with internal teams. You will build relationships with key accounts, provide product and availability information, and resolve delivery or

Qualifications

• Fluent in French and English, both written and spoken.
• Previous customer service, order management or account support experience.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Customer-focused approach and attention to detail.
• Comfortable working across multiple internal departments.
• Ability to work independently and as part of a team.
• Good Microsoft Office skills; Excel advantageous.

Responsibilities

• Managing customer orders from initial processing through to delivery.
• Keeping customers updated on orders, shipments and delivery times.
• Handling customer queries, claims and returns.
• Building and maintaining strong relationships with key accounts.
• Providing customers with information on products, availability and promotions.
• Resolving delivery, pricing, shortage and order-related issues.
• Liaising with Credit, Planning, Logistics and other internal teams.
• Processing credit notes in line with company procedures.
• Identifying potential problems and ensuring they're resolved efficiently.
• Looking for opportunities to improve processes and the overall customer experience.

Skills

French language

English language

Customer service experience

Communication skills

Relationship-building

Organisational skills

Problem solving

Team collaboration

Attention to detail

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

French Speaking Customer Service Specialist

Location: Nottingham - Hybrid
Salary: £26,000
Contract: Permanent, Full-Time
Working Pattern: 2 days office / 3 days working from home

We are recruiting for a French Speaking Customer Service Specialist to join an established international business in Nottingham.

This is a varied B2B customer service position where you'll manage relationships with key customers, oversee orders and deliveries, resolve queries and work closely with internal teams to provide an excellent customer experience.

The Role

Your responsibilities will include:

• Managing customer orders from initial processing through to delivery
• Keeping customers updated on orders, shipments and delivery times
• Handling customer queries, claims and returns
• Building and maintaining strong relationships with key accounts
• Providing customers with information on products, availability and promotions
• Resolving delivery, pricing, shortage and order-related issues
• Liaising with Credit, Planning, Logistics and other internal teams
• Processing credit notes in line with company procedures
• Identifying potential problems and ensuring they're resolved efficiently
• Looking for opportunities to improve processes and the overall customer experience

About You

• Fluent French and English, both written and spoken
• Previous customer service, order management or account support experience
• Excellent communication and relationship-building skills
• Strong organisational and problem-solving abilities
• Customer-focused approach
• Good Microsoft Office skills
• Excel experience would be advantageous
• Excellent attention to detail
• Comfortable working across multiple internal departments
• Able to work independently as well as part of a team

What's on Offer

• Hybrid working -