B2B Account Growth & Renewals Manager | Hybrid

Kiwa; Aylesbury; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Performance-related bonus scheme

Pension contributions up to 6% matched

Annual leave 25 days (+3 with service)

Life assurance 4x annual salary

Referral scheme £1,000

Cycle2Work Scheme

Health & wellbeing: cash plan, EAP, 24

Job summary

Kiwa Product Compliance is seeking an Account Manager to join their sales team in a hybrid role based in Aylesbury. You will manage, retain and grow an assigned portfolio of established customers, lead account planning, renewals and growth opportunities, and collaborate with cross-functional teams to deliver a seamless customer experience.

You will build trusted relationships with key stakeholders, identify cross-sell opportunities and provide accurate forecasts for renewals.

Qualifications

• Proven experience managing and growing B2B accounts.
• Strong relationship-building and stakeholder management.
• Commercially aware with pricing/value discussions.
• Excellent organisational skills with multiple priorities.
• Experience using CRM systems to manage records.
• Proactive, solutions-focused with ownership.
• Travel willingness; learning technical services is desirable.

Responsibilities

• Manage, retain and grow a portfolio of existing customer accounts.
• Lead account planning and renewal discussions with customers.
• Coordinate with operations, technical and commercial teams.
• Provide reliable forecasts for renewals and growth.
• Develop cross-sell and upsell opportunities.

Skills

B2B account management

Relationship building

Communication skills

CRM systems

Pricing discussions

Tools

CRM (Dynamics 365)

Job description

Kiwa Product Compliance is seeking an Account Manager to join their sales team in a hybrid role based in Aylesbury. You will manage, retain and grow an assigned portfolio of established customers, lead account planning, renewals and growth opportunities, and collaborate with cross-functional teams to deliver a seamless customer experience.

You will build trusted relationships with key stakeholders, identify cross-sell opportunities and provide accurate forecasts for renewals.