Aviation Team Manager

CM recruitment; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tour operator in Birmingham seeks an Aviation Team Manager to lead projects, manage fares, and support ticketing operations. The ideal candidate should have strong ticketing and travel operations experience, particularly in a tour operator setting. Skills in GDS systems such as Amadeus are vital. This role offers a competitive salary up to £40,000 and includes career development opportunities within a supportive environment, along with an 'on call' rota for emergencies.

Benefits

Competitive salary up to £40,000 DOE

Career development opportunities

£100 weekly benefit plus £20 per call for on-call duties

Qualifications

• Strong ticketing experience is essential.
• Proven travel operations or reservations experience in a tour operator is preferred.
• Hands-on experience with fares and GDS systems is crucial.
• Excellent analytical, organizational, and project management skills are required.
• Strong communication skills with a proactive approach are necessary.
• Solid worldwide airline and fares knowledge is important.
• Experience managing escalated queries professionally is needed.

Responsibilities

• Lead aviation projects and oversee the ticket department.
• Ensure reservations teams are updated with fares and special deals.
• Manage relationships with GDS providers and e-sales customers.
• Load specialist fares into GDS systems including NDC and I.T fares.
• Monitor competitor activity and pricing across airlines.
• Manage ADM & ACM processes effectively.
• Advise teams on service disruptions and contingency plans.
• Support airline training and coordinate team development.
• Cover the out-of-hours emergency line on a rota.

Skills

Ticketing experience

Travel operations experience

GDS systems knowledge

Analytical skills

Organizational skills

Communication skills

Proactive approach

Detail-driven approach

Airline and fares knowledge

Managing escalated queries

Tools

Amadeus

GAL

Job description

Aviation Team Manager – Tour Operator

Seeking an experienced, hands‑on Aviation Team Manager! We’re looking for a hands‑on Aviation Team Manager to join a busy tour operator. You’ll lead aviation projects, manage fares, build relationships, deal with escalated GDS ticketing issues, support reservations and e‑sales teams, and keep our aviation business running smoothly for our travel customers and clients worldwide.

What you’ll do as an Aviation Team Manager

• Lead aviation projects and oversee the daily ticket department
• Ensure reservations teams are updated with fares, special deals, and routing changes
• Manage relationships with GDS providers and e‑sales customers
• Load specialist fares into GDS systems (Amadeus / GAL) including NDC, I.T fares, cruise fares, corporate fares, and one‑ways
• Monitor competitor activity and pricing across airlines
• Manage ADM & ACM processes from start to finish
• Advise reservations and after‑sales teams on service disruptions and ensure contingency plans are followed
• Support airline training and co‑ordinate team development
• Cover the out‑of‑hours emergency line on a rota

What you’ll bring as an Aviation Team Manager

• Strong ticketing experience
• Proven travel operations or reservations experience, ideally in a tour operator environment
• Hands‑on experience with fares, airlines, and GDS systems (Amadeus / GAL)
• Excellent analytical, organisational, and project management skills
• Strong communication skills and a proactive, detail‑driven approach
• Solid worldwide airline and fares knowledge
• Experience managing escalated queries with professionalism

What’s on offer for this Aviation Team Manager

• Competitive salary up to £40,000 DOE
• Opportunity to lead aviation projects and help shape the operations team
• Supportive, high‑performing environment with career development opportunities
• This role includes a 2 week ‘On call’ rota between 6pm – 9am for emergencies which includes £100 per week benefit plus £20 per call (if you get any)
• Shift pattern : 9am – 6pm Mon – Fri with 1 or 2 Saturdays per month

If you’re hands‑on, proactive, and ready to drive aviation operations for a leading tour operator — apply today!

Call Kelly on 01612384490 or email your CV to [e-mail] quoting ref: KR60403