Aviation Ops Controller Trainee — 24/7 Global Support

Air Charter Service; Royal Borough of Kingston upon Thames; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free onsite gym

Free Breakfast and Lunch in The Hangar

22 days holiday per year

Free onsite car parking

Private healthcare & pension

Job summary

Air Charter Service in the United Kingdom seeks an Operations professional to join the Surbiton headquarters and provide around-the-clock support for global charter operations. You will monitor flights, coordinate with brokers, and maintain CRM data, while building relationships with airlines, airports and service providers.

The role requires shift work, including nights and weekends, and a proactive, independent team player.

Qualifications

• Fluency in English is essential.
• Additional language(s) (French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin) are essential.
• Able to work 12-hour shifts including nights, weekends & bank holidays.
• MUST live within 45 minutes commute of Surbiton HQ.
• A genuine interest in aviation and customer service.

Responsibilities

• Providing 24/7 365 coverage and operational support from Surbiton HQ.
• Work with onsite rep team and customer experience to mitigate day-of-flight issues.
• Provide operational information and assist in delivery charters for brokers worldwide.
• Be present through live charter flights, advising on potential issues.
• Flight watching and sending movement messages to brokers and clients.
• Build relationships with airline operators, FBOs and airports globally.
• Update ACS CRM and compliance systems with current data.
• Complete daily reports for worldwide teams and management.
• Balance operational constraints with service goals (on-time performance, passenger satisfaction).

Skills

Fluency in English

Additional language(s)

Problem solving

Communication skills

Teamwork

Job description

Air Charter Service in the United Kingdom seeks an Operations professional to join the Surbiton headquarters and provide around-the-clock support for global charter operations. You will monitor flights, coordinate with brokers, and maintain CRM data, while building relationships with airlines, airports and service providers.

The role requires shift work, including nights and weekends, and a proactive, independent team player.