Flight Tracking Controller

Flexjet LLC; Farnborough; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Flexjet Europe is seeking a highly organised Flight Tracking Controller to join our Operations team. This role acts as the central link between Crew, Operations, Scheduling, and Owner Services to ensure smooth flight execution and real-time coordination.

You will maintain real-time awareness and support crew logistics, manage updates, and help maintain continuity across a dynamic flight programme. A proactive, detail‑oriented mindset and strong communication are essential.

Qualifications

• Experience in aviation operations, dispatch, customer service, or a related field.
• Strong verbal and written communication skills with professional telephone manner.
• Excellent organisation and multitasking ability, with strong attention to detail.
• Ability to remain calm and effective under pressure in a real-time environment.
• Proficiency in Microsoft Office and confidence learning new operational systems.

Responsibilities

• Act as the central communication hub between Crew, Operations, Scheduling, and Owner Services for all flight-related updates
• Maintain real-time operational awareness, tracking aircraft movements, crew status, and schedule changes
• Manage and coordinate crew travel and accommodation, including day-of-operations changes and forward planning
• Perform quality control checks on upcoming flights to ensure accuracy, readiness, and compliance
• Interpret weather reports and operational data, escalating risks or issues to Operations leadership
• Support IROPS management, including delays, AOG events, diversions, and schedule disruptions
• Prepare and distribute daily operational reports, ensuring clear visibility of flight status and performance
• Provide administrative and operational support to Scheduling and Operations teams, ensuring continuity across shifts

Skills

Aviation operations

Communication skills

Organization

Microsoft Office

Teamwork

Customer service

Education

Aviation-related degree

Tools

Microsoft Office

Job description

We are seeking a highly organised and proactive Flight Tracking Controller to join our Operations team. This is a critical coordination role, acting as the central link between Crew, Operations, Scheduling, and Owner Services to ensure smooth and efficient flight execution.

The Role

As a Flight Tracking Controller, you will maintain real-time operational awareness and ensure accurate, timely communication across all operational teams. You will play a key role in supporting crew logistics, managing updates, and helping to maintain continuity across a dynamic, fast-moving flight programme.

Key Responsibilities

• Act as the central communication hub between Crew, Operations, Scheduling, and Owner Services for all flight-related updates
• Maintain real-time operational awareness, tracking aircraft movements, crew status, and schedule changes
• Manage and coordinate crew travel and accommodation, including day-of-operations (Day 0) changes and forward planning
• Perform quality control checks on upcoming flights to ensure accuracy, readiness, and compliance
• Interpret weather reports and operational data, escalating risks or issues to Operations leadership
• Support IROPS management, including delays, AOG events, diversions, and schedule disruptions
• Prepare and distribute daily operational reports, ensuring clear visibility of flight status and performance
• Provide administrative and operational support to Scheduling and Operations teams, ensuring continuity across shifts

About You

You are a detail-oriented and dependable professional who thrives in a fast-paced environment and takes pride in enabling smooth, accurate operations through clear communication.

• Experience in aviation operations, dispatch, customer service, or a related field
• Strong verbal and written communication skills with professional telephone manner
• Excellent organisation and multitasking ability, with strong attention to detail
• Ability to remain calm and effective under pressure in a real-time environment
• Proficiency in Microsoft Office and confidence learning new operational systems
• A proactive, team-oriented mindset with a focus on safety and service excellence
• Legal right to work in the United Kingdom
• Background in business aviation, charter, or airline operations
• Aviation-related degree (e.g. Aviation Management, Flight Operations)
• Experience supporting crew logistics or flight coordination activities

Working Pattern

• 5 on / 3 off rotation
• 9-hour shifts covering early and evening rotations

Flexjet Europe is an equal opportunities employer. We are committed to fostering an inclusive workplace and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

We welcome applications from all qualified individuals and will provide reasonable adjustments throughout the recruitment process where required.