Trainee Operations Controller - £31,000 pa

Air Charter Service; Royal Borough of Kingston upon Thames; Vor Ort; GBP 31.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free onsite gym

Free Breakfast and Lunch in The Hangar

22 days holiday per year

Free onsite car parking

Zusammenfassung

Air Charter Service is hiring a Trainee Operations Controller to provide around-the-clock operational support for global brokers from our Surbiton HQ. The role requires flexibility to work 12-hour shifts, including nights, weekends and bank holidays, with live flight tracking and proactive communication.

Starting salary is £31,000 per year, increasing to £33,500 after probation, with 22 days holiday and onsite facilities. This is an Office-based role in Surbiton, within a 45-minute commute.

Qualifikationen

• Fluent English required.
• Willing to work 12-hour shift patterns including nights, weekends and bank holidays.
• Must live within 45 minutes of Surbiton HQ.

Aufgaben

• Provide 24/7/365 coverage and operational support to ACS brokers worldwide from Surbiton HQ.
• Work with onsite rep team and customer experience to mitigate day-of-flight issues.
• Provide operational information and assist in delivering charters for all brokers globally.

Kenntnisse

Fluent English

12-hour shifts

UK commuting requirement

Aviation interest

Jobbeschreibung

Trainee Operations Controller - £31,000 pa

• Full-time
• Compensation: up to GBP 31,000 - yearly

Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman's home, we now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers.

From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need the need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us.

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

• Providing 24/7 365 coverageand operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
• Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in deliverycharters for all brokers in all global divisions.
• Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspectsof the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
• Completing daily reports and communications to be sent out to worldwide teams and management,advising brokers of potential risks to upcoming operations
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)
• Additional language (DesirableFrench, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.)
• A genuine interest in Aviation and apassion for exceeding customer service expectations
• Flexible -must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
• Fluency inEnglish is essential
• Ambition, drive and self-motivation
• A professional, confidentcommunicator both verbally and written
• Can work independently, as well as part of a team
• Excellent problem solving and able to think outside the box to find solutions
• MUST live within 45 minutes commute of our Surbiton HQ
• Starting salary £31,000 pa, increasing to £33,500 pa after successful completion of probation period
• Working hours are varied, theseinclude weekends & bank holidays, shifts will be allocated on a rota basis
• The shift patterns are 3 on 3 off,06:00 - 18:00 or 18:00 - 06:00
• Training provided on site
• Office based role based in our Surbiton HQ
• Additional information
• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen "The Hangar"
• 22 days' holiday per year
• Free Onsite Car parking