Aviation Operations Controller — 4-on 4-off, 24/7 Center

Gama Aviation; Farnborough; On-site; GBP 75,000 - 105,000; Full time

Benefits offered by this job

Great work life balance

4 on 4 off shift pattern

Travel Insurance

Private Healthcare (probation)

Job summary

Gama Aviation is seeking an Operations Controller for its 24/7 Operations Control Centre in Farnborough. You will support a diverse range of aviation operations, coordinating flights, permits, ground services and air ambulance missions while maintaining high standards of safety, accuracy and responsiveness.

The role requires calm under pressure, strong prioritisation, and excellent communication with clients, crews and colleagues.

Qualifications

• Experience in aviation operations or air ambulance environment.
• Strong knowledge of national and international aviation regulations and their day-to-day impact.
• Proven ability to handle complex operational issues in a fast-moving environment.
• Excellent IT literacy, including MS Office, Outlook and Teams.

Responsibilities

• Assist Operations Supervisor and Duty Operations Manager with daily OC Centre tasks.
• Monitor multiple email inboxes and respond to inquiries from various sources.
• Handle incoming calls and coordinate communications with clients and crews.
• Prepare flights, arrange ground handling, slots, fuel, and transport as required by clients.
• Arrange overflight, landing and charter permits.
• Perform flight watch across regions and communicate departures/arrivals to clients.
• Plan and dispatch air ambulance flights as needed.
• Ensure operational compliance: FP, FTL, crew paperwork, ground services, fuel releases.

Skills

Windows OS

MS Office

Outlook

Teams

Aviation operations experience

ForeFlight

Flight coordination

Communication skills

Tools

ForeFlight

Flight planning systems

Job description

Gama Aviation is seeking an Operations Controller for its 24/7 Operations Control Centre in Farnborough. You will support a diverse range of aviation operations, coordinating flights, permits, ground services and air ambulance missions while maintaining high standards of safety, accuracy and responsiveness.

The role requires calm under pressure, strong prioritisation, and excellent communication with clients, crews and colleagues.